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Our Policies and Procedures

Program Information

What ages can enroll at Little Breaks? Our regular weekday drop-in care is for children ages 2-6 years old. We can watch your child up to 4 hours per day. Childcare sessions are booked in 2 hour blocks. We don't require to kids to be potty trained, but to cut down on the number of diapers changed, we will only change #2 dirty diapers.

How many sessions can my child attend? Each child can only join 2 play sessions per day (total of 4 hours). Parent's Night Out - COMING SOON If you plan to use a Parent’s Night Out session, you can not have your child in an early session. Additionally, if you plan to sign up for a Parent’s Night Out session, you can only have your children join 2 additional sessions during the week (total of 4 hours).

Capacity and Waitlist Information: We provide children with attentive care and interaction so we will limit our capacity to 20 children in one session. If we have reached capacity, you will have the option to add your child to the waitlist. If a spot opens up on the waitlist and you’re next, you will be notified to sign up within a 2 hour window before it opens up to the next person in line.

Socks and Shoes Policy: Shoes must be removed and socks must be worn by all in order to enter the play area. If you forget socks, we offer some available for purchase.

Late Pick-Up Fee and Procedure: Little Breaks is an exempted program and follows strict guidelines from the state. We can not watch children beyond the 2 or 4 hour session you signed your children for. There will be charged $1 per minute per child if they are still at Little Breaks after their contracted pick-up time. If there is a late pick-up fee, parents will receive a notice from Little Breaks stating the amount of the late pick-up fee. The fee will be added to the payment charged to the account. If you do not arrive to pick up their child from the program by 15 minutes after contracted pick-up time, Account Coordinators will first try to contact you before reaching out to other Authorized Adults and Emergency Contacts. If you and Authorized Adults are unable to be reached, staff members will then try to contact listed emergency contacts on your account. If staff members are unable to reach any listed contact persons, Little Breaks will have to notify the Department of Human Services and/or the Milton Police Department.

Refund Policy: Little Breaks does not provide refunds, but we are more than happy to reschedule your session within 2 months. You must reschedule 2 hours before your scheduled session.

Registration and Check-in/Check-out Process

Registration Process We’re so glad you’re considering Little Breaks! For everyone’s safety and enjoyment, all families must create an account and sign a waiver for each child before attending. Enrollment Steps: 1. Create an account & sign waivers 2. Book your session 3. Drop off and enjoy your break! We can care for your child for up to 2 sessions (4 hours) per day. Walk-ins are welcome Monday–Friday, 9am–1pm, but priority goes to families who book ahead — especially those booking for two sessions. We do not provide refunds if a child is picked up early for any reason or a no-show without prior notice.

What Is The Check-In/Check-Out Process At Little Breaks? Before each visit, we will check-in your child and scan your driver’s license into our system. Then a bar-coded sticker will be printed and placed on your child. Upon completion of check-in, a Little Break’s team member will escort your child through the safety gates to the play floor so the adventure can begin! At the end of each visit, the sticker on your child must be matched and verified with your driver’s license at check-out. Once matched, the Little Break’s staff will check-out your child in our system.

What Do I Need To Bring For The Childcare Sessions? Bring: 1. Socks 2. Water bottle 3. Snack/Lunch or Dinner 4. Change of clothes and 2nd pair of socks 5. Diapers and Wipes (if needed) 6. Driver's License You will need your driver’s license to check your child in and out of our facility. We will be using your driver’s license number as the unique identifier and it will be printed on a sticker to be placed on your child.

Health and Safety Policies

What Are The Qualifications Of Your Employees? Little Breaks teammates must pass a background check and have prior experience with children. They are trained and certified in CPR, first aid and epipen usage, as well as in all forms of play-based activities to engage your child. There are also mandatory ongoing training sessions for teammates throughout their employment to supplement and refresh skills or to update credentials.

Sick Policy Our first priority at Little Break is providing a healthy, safe learning environment for all children. We kindly ask please do not bring a child if they are sick. A slight runny/stuffy nose is fine unless combined with any other symptoms listed below. Please do not worry about our late cancel policy if your child is suddenly sick, simply email us to let us know about the illness and you will not be charged a late cancel fee. However, if you do not show up to class without giving notice, even if it's due to illness, you will be charged a $20 no show fee. This is because there is often a waitlist of families hoping to get a session and when we are not given notice, another family has to miss even though there was room. A child will be sent home as soon as possible if any of the following is experienced: an illness prevents the child from participating comfortably in activities (as determined by the staff); an illness results in a greater need for care than the staff can reasonably provide without compromising the health or safety of other children at the center; or a child is experiencing any of the following conditions. Any signs of contagious sickness or illness Fever of 100 or greater Constant or chesty cough Diarrhea Nausea or vomiting Sore throat Rash Signs/symptoms of severe illness, including: lethargy, inexplicable irritability or persistent crying, difficulty breathing, and/or wheezing A child who becomes ill at Little Breaks will be isolated while they wait for his/her parents to pick them up, in order to limit exposure of other children. If your child becomes ill at our center, please make arrangements for your child to be picked up within 20 minutes after being notified. Little Breaks may initiate contact to other persons listed as emergency contacts if unable to reach a parent or guardian. Only those emergency contacts listed will be allowed to take a child home without permission from a parent/guardian. All children leaving the center due to illness/injury must be checked out before the child leaves Little Breaks. Little Breaks reserves the right to make the final determination of exclusion due to illness. Any exceptions to our illness policy will require a written note from a licensed healthcare professional stating that the child is not contagious. Our team is highly trained in the sanitation of surfaces, supplies, and toys and it is our top priority to keep Little Break as clean and safe as possible. By participating in any class or activity at Little Breaks, you acknowledge the contagious nature of illnesses (e.g. COVID-19, RSV, flu, common cold), and voluntarily assume the risk that your child(ren) and you may be exposed to or infected while participating in a session or event. You understand that Little Breaks cannot be held liable for any exposure to illness. You agree to each statement above and release Little Breaks from any and all liability for unintentional exposure or harm due to illness.

Behavior Policy We welcome all children. To keep our space safe and fun, we ask every child to follow our Play Guidelines. Repeatedly unsafe or aggressive behaviors — such as hitting, kicking, throwing toys, or other actions that may cause harm — will result in a staff member contacting you to pick up your child immediately. Maintaining a Safe and Healthy Environment Maintaining a safe and healthy environment is critical to the well-being of all children in our care. We treat every child with respect and kindness, and we help them learn to treat others the same way. Our staff members encourage positive behaviors and redirect unsafe or disruptive behaviors. We work closely with families to prevent these behaviors whenever possible. If a child repeatedly engages in unsafe or harmful behaviors — such as hitting, kicking, biting, throwing objects, or actions that may cause injury to themselves or others — and reasonable efforts to support the child have not resolved the issue, we may require a temporary break from attendance for the safety of all children. We welcome all children and follow the requirements of the Americans with Disabilities Act (ADA). Before making any decision about temporary suspension, we will explore reasonable accommodations to support the child’s participation. If your child is sent home early due to unsafe behavior, we do not provide refunds. After three such incidents, we may require a 3-month break before returning. We will make reasonable efforts to work with families and provide support before taking this step. If you have questions about this policy, please speak with a manager during your visit to Little Breaks or call ahead for clarification.

What If My Child Has A Food Allergy? Please notify our team members upon check-in if your child has an allergy so we can do our best to create the safest environment possible for your family. However, it is ultimately up to your family to take the necessary precautions to ensure your child's safety. If your child will have an anaphylactic shock from nuts or any food, it is your responsibility to provide an epinephrine/epipen and notify the attending manager of the child’s allergy before each session. We offer a variety of food options, but we cannot assure you there will be items to fit your child’s dietary needs. Please bring food they can eat. Little Breaks is nut-free and children are only allowed to eat what you bring or purchase for them.

What is an Exemption? An exemption is an exception to the requirements that a business or a person must be licensed. These providers must adhere to Exemption rules and regulations. Georgia law requires that anyone caring for more than two children for pay must be licensed or obtain exemption approval. Obtaining exemption approval means we are licensed as a daycare.

Are Exempt Providers Monitored? Yes, exempt providers are monitored and visits are conducted. Providers receive an initial visit prior to approval. All providers will receive a monitoring visit based on a random sampling percentage of providers visited each year.

Canceling Memberships and Refunds

Membership Cancelation We ask that you keep track of your membership and monthly payment schedule and cancel your own membership when the time comes. We do not offer refunds for membership payments for any reason. Log into your Account with Little Breaks on an internet browser. At the bottom of this page you will see a section called Autopays. Click TERMINATE next to your contract Please note that your membership is not canceled until you complete these steps. It’s never our intention to charge membership dues once your family decides to cancel, but the software will charge you automatically until you cancel. If you have any trouble canceling your membership, please email for help. Please note that it may take a few days for our team to reply, but we will honor the date you emailed us. We do not refund membership payments prior to the date you emailed. For example, if your membership renews on the 1st of every month and you email us on the 2nd, your membership will continue through the month, but you will not be charged again the following month. We do not accept any other forms of communication for membership cancellations including in-person, phone calls, voicemails, social media messages, or texts.

Refund Policy o We do not refund sessions if the child is pick up early or sent home early for any reason o We do not refund membership payments for any reason. o Unused membership credits do not roll over month-to-month. o Play passes are non refundable but can be transferred or rescheduled for a different day/time. o Seasonal Events - We offer full refunds if canceled prior to one week before the event date. To cancel, email hello@thelittlebreaks.com. If canceled between one week and 24 hours before the event date, you will receive an account credit that can be used toward a future event. If you cancel within 24 hours of an event, we do not offer refunds or account credits. However, you are welcome to gift your event ticket to another family. This cancelation policy is due to the fact that Little Breaks typically pays event vendors and partners per family prior to the event date. o Gift cards - We do not offer full or partial refunds for any gift cards. o Retail - We offer refunds on unworn retail with tags still attached if returned within 30 days.

Late Cancels and No Shows If you cancel a session reservation within 4 hours of the class start time or do not show up to class, you will be charged a $20 late cancellation or no show fee. If you have an extenuating circumstance, please call or email us at hello@thelittlebreaks.com.

Private Party Rental Information

Host Parties At Little Breaks Little Breaks is the perfect space to host any celebration for your little one. We host parties that are easy for parents and fun for kids. We have teams in place that will assist throughout the event and clean up. Simply call us or contact us online and our party specialist will connect with you to start planning.

Event Rental Details - $100/hour, with 2-hour minimum; setup and breakdown must be included in event rental time - Guest count: 35 in total (includes children and adults) - Outside food, beverage, and decorations welcome. Our center is your blank canvas! - Choose your own vendors or ask for our recommendations. More than welcome to have 3rd-party vendors like characters and face painters come to the party - No glitter or confetti please - Please take anything with you that you bring into the space and leave the center in a respectful condition What's Included: - Includes full private use of the center - Includes one on-site staff member to assist as needed throughout your event - Access to our speakers and Amazon music account - Our team cleans after your party, no need to bring trash bags or cleaning supplies Option of add-ons, see below for more details Add-ons: Each additional option for $50 Playdough Station: Enjoy a playdough station at your event complete with all the best playdough tools your little one loves to explore. Play dough will be freshly made for the party and will be taste friendly. With this activity option, you'll also get up to 20 goodie bags for guests to take home that includes a mini Play Doh and stickers. Craft Station: Enjoy a craft station with paints and an assortment of wooden items to paint. One item per child will be provided. Open coffee and tea station: Have your guests enjoy a coffee and tea station at your event complete with different flavor syrups, sweeteners, and milk (pick up to three kinds of milk). Juice and Lemonade Bar: Have your littles enjoy a juice bar station at the party with various juices and lemonade with chopped fruit to mix and enjoy (will include up to four types of drinks and two types of fruit). Adult Dedicated Room: Additional room for $70/hr Add a separate room for adults to enjoy their own space. The room comes with a table and it allows extra 10 people to guest count. Please note: play area still needs adult supervision as childcare is not included. If this room is added to reservation, the rental time can start when the party starts. It won't be included in the setup/breakdown time (unless this room is being decorated).

Adult Dedicated Room: Additional room for $70/hr Add a separate room for adults to enjoy their own space. The room comes with a table and it allows extra 10 people to guest count. Please note: play area still needs adult supervision as childcare is not included. If this room is added to reservation, the rental time can start when the party starts. It won't be included in the setup/breakdown time (unless this room is being decorated).

Privacy Policy

Little Breaks ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services. Information We Collect We may collect the following types of information: Personal Information: Name, email address, phone number, address, child's name, and other identifying information. Usage Information: Information about how you use our website and services, including IP address, browser type, and access times. How We Use Your Information We use the information we collect to: Provide and improve our services. Communicate with you about your account, our services, and promotions. Ensure the safety and security of our facilities and services. Comply with legal obligations. Sharing Your Information We do not sell, trade, or otherwise transfer your personal information to outside parties, except: To trusted third parties who assist us in operating our business, so long as those parties agree to keep this information confidential. When we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. Data Security We implement a variety of security measures to maintain the safety of your personal information. These measures include encrypted storage and access controls. Cookies Our website may use cookies to enhance user experience. Users can choose to set their web browser to refuse cookies or alert you when cookies are being sent. However, some parts of the site may not function properly if cookies are disabled. Third-Party Links Occasionally, we may include links to third-party services on our website. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Your Consent By using our services, you consent to our Privacy Policy. Changes to Our Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes. Contact Us If you have any questions about this Privacy Policy, please contact us at hello@thelittlebreaks.com

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